Texting Dos and Don’ts

Posted on February 16, 2023 in News

Texts have a 98 percent open rate. However, messages can only be opened if they’re delivered first. Carrier filtering could be the reason why patients don’t receive your messages. Each carrier has its own set of rules for SMS messaging. As a practice, you should understand and proactively comply with your carrier’s regulations when reaching…

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Reasons You Should Be Sending Emails to Your Referring OD Network

Posted on March 31, 2022 in News

Emails are the ultimate way to engage ODs – almost everyone uses email today. And the moment you hit send, referring doctors are notified within an instant through their mobile devices. That’s how fast and effective emails are. The combination of emails, smartphones, and tablets gives you an edge when marketing your practice to referring…

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How to Make Your Scheduler Accessible with Ease of Access

Posted on March 11, 2022 in News

For most patients, flexible and convenient access to care is a priority when choosing a healthcare provider, and that means looking for the self-service options they want. Self-scheduling does away with common bottlenecks in access like long hold times. Patients don’t spend a lot of time trying to schedule through the phone, which can be…

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4 Ways Two-Way Texting Helps You Communicate with Reluctant Patients

Posted on December 28, 2021 in News

In the midst of the ongoing pandemic, about 40 percent of Americans are still hesitant about going to the physician even though checkups are essential for good health. Now more than ever, patients need access to their healthcare providers and health information. Two-way texting can be the solution. Using two-way texting, you can educate patients…

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Why Your Practice Needs Live Chat

Posted on August 30, 2021 in News

You have less than 15 seconds to impress a visitor before they hit the back button. Therefore, if prospects come to your site and don’t find what they need, they’ll leave without a second thought and look for help elsewhere. On the other hand, when you can actually talk to visitors right from your website,…

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What is a CRM?

Posted on August 23, 2021 in News

For healthcare providers, fitting more patients into the doctor’s schedule, ensuring they remain profitable, and at the same time improving the care experience can be pretty challenging. That’s why practices need the right technology to not only personalize but also streamline operations. Enter CRM. CRM, short for Customer Relationship Management, is a tool that can…

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