Navigating the Call: In-House vs. Outsourced Customer Experience in Healthcare
Posted on September 12, 2024 in MDprospects
In healthcare, where patient communication directly impacts satisfaction and conversions, deciding whether to manage calls in-house or outsource them is crucial. As practices strive to enhance patient experiences, the ability to connect with leads quickly can be the difference between gaining a new patient or losing one. This article explores the pros and cons of…
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5 Ways To Bridge The Gap Between LASIK Marketing And Lead Conversion
Posted on March 2, 2020 in General
Most LASIK practices rely heavily on new leads to grow their business, but when LASIK volume is flat month over month, it’s very common for marketing and sales (the refractive coordinator/counselor) to start pointing fingers. The person responsible for converting leads often claims that marketing is driving poor quality leads and marketing claims that the…
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Answering and Calling Web Leads
Posted on October 15, 2019 in General
The internet is a convenient and fantastic medium for generating new business, but a majority of sales leads that are generated mainly through online marketing are often closed offline in a more conventional sales process. The growth of the internet and digital marketing technologies in the last two decades has been a great boon to…
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A Tool That Organizes Information Keeps Tracking Lead Conversions Simple
Posted on April 4, 2016 in General
When you get something new for your kitchen, do you know where you’re going to keep it? In our old apartment, my wife kept cinnamon and nutmeg in the drawer where we kept the rolling pin and cookie cutters. One day I asked why they weren’t with the other spices on the counter. “Because that’s…
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The Conversation with Cold Leads Starts Long Before You Pick up the Phone
Posted on March 8, 2016 in General
I know a shop owner who makes a point of putting price tags on the bottom or back of the items she sells. She does it because she’s found that customers are more likely to pick up the item that catches their eye if the perceived barrier of cost isn’t in the way at that…
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