Is Your Practice Using Appointment Scheduling Effectively?
Posted on September 30, 2021 in General
An ineffective appointment scheduling process has a trickle-down effect that hurts your practice. Delayed schedules, long wait times, late workdays, dissatisfied patients, the list goes on. Further, when appointments are poorly coordinated, the patient-provider relationship suffers. This creates a negative patient experience that could drive up attrition rates, negatively impacting your revenue. Efficient appointment scheduling…
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How a Live Chatbot Enhances Patient Communication
Posted on September 22, 2021 in General
Let’s face it; efficient patient communication is a challenge in almost every practice. If you can solve this issue effectively, you’ll boost patient experience and grow your practice. One way to achieve this is by using a live chatbot. A chatbot is programmed to interact and respond to patients just like your front office staff…
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Why Your Practice Needs Live Chat
Posted on August 30, 2021 in News
You have less than 15 seconds to impress a visitor before they hit the back button. Therefore, if prospects come to your site and don’t find what they need, they’ll leave without a second thought and look for help elsewhere. On the other hand, when you can actually talk to visitors right from your website,…
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What is a CRM?
Posted on August 23, 2021 in News
For healthcare providers, fitting more patients into the doctor’s schedule, ensuring they remain profitable, and at the same time improving the care experience can be pretty challenging. That’s why practices need the right technology to not only personalize but also streamline operations. Enter CRM. CRM, short for Customer Relationship Management, is a tool that can…
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Is Your SMS Toning On Point?
Posted on July 20, 2021 in General
LISTEN: SMS Best Practices Amanda Polk – Vice President, Miller Public Relations Text messages have a 209 percent higher response rate compared to emails or phone calls and an open rate of 98 percent. Emails often become invisible among so many unread messages or get lost to spam filters. And according to a Zipwhip…
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Teaching Your Staff How to Handle Patients Price Questions and Price Objections
Posted on June 16, 2021 in General
After what you think is a successful consult, you expect your patient to say yes. Instead, you hear a response like, “it’s too costly!” Or “Why do you charge that much?” Of course, this isn’t the first time it’s happened. Price questions and objections are the reason patients don’t say yes or decline treatment. Are…
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Consistency in Your Lead Process
Posted on June 16, 2021 in General
Healthcare marketing presents a unique challenge: people don’t seek healthcare services until they need to. Unlike before, where this wasn’t a problem for practices, the competition nowadays is cutthroat. Chances are, you and your competitors are targeting the same qualified prospects. You can’t afford to take a “one and done” approach to your follow-up process….
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The Importance of Seeing Beyond the “No”
Posted on June 10, 2021 in General
The Importance of Seeing Beyond the “No” While a good number of patients say yes to a given procedure after their consultation, not all of them do. But if a patient tells you “No” after a consultation, it doesn’t outrightly mean the no is final. A “No” from a potential patient could imply they are…
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Toning In Your SMS Messages
Posted on April 2, 2021 in General
Toning in Your SMS Messages Practices have tapped SMS messages for more targeted and efficient prospect outreach efforts, given its high open rates. Below are three factors that need to be considered when communicating with your target audience in text messages. Spelling Spelling errors can change the meaning of your message, resulting in misinformation. You…
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Should You Text With Your Prospects?
Posted on April 1, 2021 in General
Should You Text With Your Prospects? Short answer, YES. Long answer, YES. But as long as you follow the rules. No other method rivals SMS in terms of reliability, reach, and open rates. Your prospects can easily skip over emails, and when they are opened, it might be after some time. Texting is almost instant,…
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