What is MDchatbot and Why Does Your Practice Need It?
MDchatbot is an interactive tool designed to mimic human conversations. It offers a convenient way for your patients to reach out to your practice and get assistance. The chatbot works like a virtual assistant. It uses AI to understand a patient’s query, which helps in picking the best-canned response. Here’s what MDchatbot can do for your practice:
When it’s your front office staff handling patients on the phone, they’re limited to the number they can attend to at a time. As such, if the number of patients increases, many will be put on hold. Patients get frustrated when they’re left waiting for long and hang up, preferring to seek help elsewhere.
With MDchatbot, all your patients’ inquiries will be addressed simultaneously. The bot is built to answer multiple questions and provide quick support instantly. This drastically streamlines communication in your practice. It also allows you to boost engagement and service without affecting quality and even better at a fraction of the cost. As a result, your practice can easily convert web visitors to patients without your admin staff having to lift the telephone.
24/7 Customer Service
Having an around-the-clock call center is pretty expensive for most practices. Fortunately, MDchatbot is never off duty. It’s always available to provide prompt answers to patients and prospects alike at any time of day or night.
Improves SEO (Search Engine Optimization)
One way to improve your site’s SEO is by leveraging MDchatbot. For instance, let’s say a patient or even prospect needs help finding where your online scheduler is. Rather than browsing different pages, which can frustrate users, MDchatbot proactively asks visitors what they’re searching for and guides them to the relevant pages right off the bat. This creates a more engaging, not to mention user-friendly experience for users, which ensures they leave your site satisfied.
When it comes to how search engines like Google evaluate the relevance of websites, they give a lot of importance to the amount of time people spend on your pages, also known as dwell time. So, without a chatbot, a visitor might leave your site quickly if they’re having a hard time finding what they’re searching for.
To Google, this action implies that your website isn’t providing the assistance visitors need. As a result, your site won’t rank high on the search engine. On the other hand, MDchatbot directs healthcare consumers to the right pages. It, therefore, encourages them to spend more time on the page, increasing dwell time. Google rewards a long dwell time with a better ranking.
In other words, you need to rank at the top of search engines for your target audience to find you easily. Plus, when you rank high, you’ll appear first in SERPs (Search Engine Result Pages) whenever current patients and prospective patients search for your products or services. This, in turn, maximizes your chances of driving more healthcare consumers to your practice.
Captures High Converting Leads
MDchatbot answers questions in a timely manner even when no one is available in your practice to pick up the phone or return an email. Thus, leads won’t go to your competitors to find what they need. This patient engagement bot will capture the leads for your practice by aiding them with their requests or encouraging them to schedule. And in case MDchatbot doesn’t have the solution, it will gather the lead’s details and forward it to your practice for immediate follow-up but not before providing the option to speak with a live agent if/when available.
Upgrade Patient Experience with MDchatbot
Running your practice and handing inquiries can be labor-intensive and time-consuming. MDchatbot is designed to greatly minimize admin staff workload and enhance user experience, ensuring your practice is a step ahead of the competition.
Want to know more about how this sophisticated, HIPAA-compliant communication tool can benefit your practice? Please grab a quick demo today.