Why Customer Experience Matters from Getting to Your Website to Post Patient

Posted on October 25, 2019 in General

As the healthcare industry evolves, the improvement of customer experience has become paramount. In fact, more strategies are in place today to retain patients than ever. It’s about building community relations in the medical field to strengthen the overall level of care. Customer experience has become an integral force, and often patients want to call…

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patient experience

Answering and Calling Web Leads

Posted on October 15, 2019 in General

The internet is a convenient and fantastic medium for generating new business, but a majority of sales leads that are generated mainly through online marketing are often closed offline in a more conventional sales process. The growth of the internet and digital marketing technologies in the last two decades has been a great boon to…

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phone leads

The Importance of Medical CRM and Training Employees

Posted on October 9, 2019 in General

Buying a medical customer relationship management (CRM) software such as MDprospects does not absolve you from training your employees. In fact, it takes time to see results. It is imperative to understand that the existence of a CRM system doesn’t automatically grant you the expertise to use all of its features. According to the Harvard…

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Employee CRM training