I am the Director of Marketing at a large Ophthalmology Practice in Western NY. We have used Glacial Multimedia and MD Prospects for over 4 years and have been enjoying outstanding results. The team is responsive and professional.In past relationships Ive had with other companies when changes or questions arose a " service ticket" needed to be submitted to get assistance. This proved to be a long tedious process to get help. Oftentimes resulting in a back and forth dance of email exchanges that were frustrating and time-consuming, Glacial & MD Prospects takes a totally DIFFERENT approach, You get assigned a "Client manager", and that point person is accessible direclty by phone and e mail all day every day. Additionally, they are backed up by an ensemble of talented IT and digital media team members. They all work together as a colabroative group to get your projects done quickly and effectively. Your Cleient Manager takes the lead. It is a great business model and because thay are all so resposive THINGS GET DONE!We use a wide portfolio of services offered by MD Prospects and Glacial Multimedia to fill all the seats at our monthly Patient education events (LASIK Open House and Cataract Surgery Lunch & Learn). The trifecta of solid messaging pointed drip marketing campaigns, and customized e blasts has grown our patient volume and pumped up our conversion rates and ROI.At our practice, our LASIK leads team members are responsible to call all the LASIK leads as they filter into the MD Prospect dashboard, The dashboard is laid out well in a manner that makes sense and is easy to use. Without this CRM tool, we could never effectively reach out to and manage our leads. Our LASIK numbers have climbed every year due to the ease of use and smart organization this system offers. THANK YOU for all the forethought in putting these tools in our hands so we can grow our practice.Kathy Otto - Director of Marketing Fichte, Endl & Elmer Eyecare.